Shipping policy

Shipping Policy for GasSpringsEU

Thank you for visiting and shopping at GasSpringsEU. We are committed to providing you with reliable shipping services and ensuring your orders are delivered promptly and safely. Below is our shipping policy:

Processing Time

  • All orders are processed within 1-2 business days.
  • Orders are not shipped or delivered on weekends or holidays.
  • If we are experiencing a high volume of orders, processing times may be slightly delayed. We will notify you promptly if there are any significant delays.

Shipping Rates and Delivery Times

Shipping charges for your order will be calculated and displayed at checkout. Delivery times vary depending on your location and the selected shipping method. Below are our standard shipping options:

Domestic Shipping (Within the EU):

  • Standard Shipping: Delivery within 48/72 hours.
  • Express Shipping: Delivery within 48 hours.

Note: Delivery times are estimates and are subject to potential delays due to customs, local courier services, or other factors outside of our control.

Order Tracking

  • Once your order has shipped, you will receive a shipping confirmation email containing your tracking number(s). You can use this tracking number to monitor the status of your shipment.

Transport Incidents

GasspringsEU ships its orders through independent, specialized shipping carriers.

Once an order has been dispatched, responsibility for the logistics and transportation lies with the selected shipping carrier. However, GasspringsEU will actively cooperate with both the customer and the carrier in handling any issues related to delays, damage, loss, or alleged incorrect deliveries.

The customer must report any delivery issue within a maximum of 48 hours from the scheduled delivery date, providing all available information necessary to initiate the corresponding investigation.

All claims will be handled in accordance with the procedures established by the shipping carrier. Investigation and resolution timeframes may vary depending on the nature of the case.

A customer's statement that an order has not been received shall not, by itself, constitute proof of loss, misdelivery, or entitle the customer to a replacement shipment or a refund. Resolution of any claim shall be subject to the outcome of the carrier's investigation and the available objective evidence, including, but not limited to, proof of delivery, signatures, recipient identification, geolocation records, delivery photographs, or any other verification methods used by the shipping carrier.

Where the investigation concludes that the order was delivered correctly in accordance with the carrier's established procedures, GasspringsEU shall not be obliged to resend the product or refund the purchase price. This shall be without prejudice to any further assistance GasspringsEU may provide to the customer in clarifying the matter.

Where the investigation determines that the loss, damage, or incident is attributable to the shipping carrier, GasspringsEU will cooperate with the customer in seeking an appropriate solution, taking into account the specific circumstances of the case, the coverage assumed by the carrier, and the applicable law.

No claim shall be accepted where the incident results from incorrect delivery information provided by the customer, repeated absence at the delivery address, unjustified refusal to accept the shipment, or any other circumstance attributable to the recipient.

Shipping Restrictions

  • We currently ship to most countries worldwide. However, some restrictions may apply for certain products or locations. If we are unable to ship to your location, we will notify you promptly.

Customs, Duties, and Taxes

  • GasSpringsEU is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping (e.g., tariffs, taxes, etc.) are the responsibility of the customer.

Lost or Damaged Shipments

  • GasSpringsEU is not liable for products damaged or lost during shipping. If you receive your order damaged, please contact the shipment carrier to file a claim.
  • Retain all packaging materials and damaged goods to submit your claim.
  • If your shipment is lost, contact us at info@gasspringseu.es for assistance in resolving the issue with the courier.

Contact Us

If you have any questions about this shipping policy, please contact us:

  • Email: sales@gasspringseu.es
  • Phone: +34 962 43 93 34

Thank you for choosing GasSpringsEU. We appreciate your business and are dedicated to providing you with an excellent shopping experience!